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Microsoft Technical Support Engineer / Windows Performance 
Taiwan, Taoyuan City 
185651346

23.03.2025

Required Qualifications:

  • 3+ years technical support, technical consulting experience, or information technology experience

o OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.

Other Requirements:

  • This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports local Canadian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred Qualifications:


Windows System Administration, Configuration,including a good basic understanding of:


• Registry/File Storage/Event Logs and Auditing/File Association
• Using Troubleshooting Tools like Process Explorer/Process Monitor/Ram Map/Performance Monitor usage/log analysis
• PowerShell/CMD line driven utilities
• Troubleshooting Application Performance
• Understand/Troubleshoot core OS architecture like CPU/Disk/Memory/Page File
• Customization of Start Menu and Task Bar
• Virtualization and Hyper-V technologies
• Store for Business APPX installation
Windows File Explorer/Desktop Search

Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $66,500 - CAD $128,300 per year.

Find additional pay information here:

Responsibilities
• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.