Microsoft Windows Support Performance Engineer 

Taiwan, Taoyuan City 

854770038

• Troubleshooting no boot issues
• Troubleshooting performance issues using Performance Monitor and other tools
• Troubleshooting hangs, crashes and unexpected restarts in Windows

• Windows Shell configuration and management
• Event Logs and AuditingExperience in one or more of these areas strongly preferred:• Memory leak and resource depletion
• OS Internal concepts, performance, event logs and registry
• Knowledge of Basic debugging skills and Windows Internals is a plus
• Slow boot and logon

Language Qualification:

English Language: fluent in reading, writing and speaking.

French, German, Italian or Spanish is considered a plus

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.