Boston Scientific Global Process Leader - Customer Contract 

United States, Massachusetts, Marlborough 

427963123

US-MN-Arden Hills; US-IN-Spencer; US-MN-Maple Grove

About the role:

Strategic Process Leadership

• Develop & own the global vision & roadmap for the Customer to Contract process, aligned to enterprise objectives.
• Define, document, and govern global standards and policies related to Customer to Contract.
• Champion process transformation and standardization efforts across all regions and functions.
• Direct responsibility for translating strategy into operational goals, assessing resource needs, managing risks, and implementing process and technical solutions
• Benchmarking and Best Practices: Advocates using external benchmarking and best-in-class practices to drive process and technology transformation

Governance & Decision-Making

• Establish & lead global governance forums & communities of practise for decision-making & prioritization.
• Define and maintain a formal RACI model, ensuring clarity of roles across global, regional, and local levels.
• Collaboration with Other GPLs: Formal partnership with GPL community to identify synergies and align on ways of working and best practises

Cross-Functional Partnership

• Build & lead a cross-functional team of Process Stewards, Business Process Engineers, and Change Managers.
• Collaborate closely with IT, Finance, Commercial, Supply Chain, and GBS teams to drive execution and change adoption.

Performance & Continuous Improvement

• Define key performance indicators & benchmarks to assess Customer to Contract performance.
• Monitor process health using process mining and performance dashboards.
• Lead continuous improvement initiatives, including automation and digitization efforts

Transformation & Enablement

• Act as a critical partner to ERP transformation (Magellan), ensuring alignment between global process design and technology implementation.
• Coordinate the deployment and enablement of the global template at the local level, including change impact assessments, training, and data readiness activities Act as Advance point of contact.

Innovation & Technology Integration

• Guide the implementation of enabling technologies beyond ERP, including RPA, AI/ML, process mining, and task mining.
• Partner with enterprise architecture and systems teams to shape and validate technology strategies.

:

• Compliance with Quality Policy and documented quality processes, including expectations for leaders who supervise others

Required Qualifications:

• 8+ years of experience in global process leadership, transformation, or operations in a relevant function (Order Management, Order to Cash, Service, Finance).
• Proven track record managing cross-functional, global initiatives with significant scale and complexity.
• Deep knowledge of ERP systems (S4 HANA preferred) and surrounding application ecosystems.
• Demonstrated ability to develop governance models, lead diverse teams, and influence executive stakeholders.
• Strong analytical mindset with experience using performance metrics, dashboards, and digital process tools.
• Bachelor's degree in Business, Finance, Supply Chain, IT, or related field

Preferred Qualifications and Competencies:

• Master’s degree

• Prior experience in medical devices or highly regulated industries a plus.
• Strong communicator with executive presence and a bias for action.
• Passionate about simplification, digitization, and continuous improvement.
• Comfortable operating in matrixed, fast-paced environments with a global footprint.
• Skilled in design thinking, agile methodologies, and change leadership.
• Collaborative influencer who engages, persuades, and challenges with integrity and courage.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!