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Apple AppleCare Partner Operations Manager United States, Texas, Austin 423174775
01.06.2024
Description
Below are additional responsibilities in scope for this role:
Key Qualifications
- Minimum 7 years of shown work experience in large-scale contact center environment including technical support and / or customer service management across phone, chat and email channels
- Minimum of 3 years direct people-management experience
- Proven experience with US domestic, offshore and work from home contact center operations
- Solid understanding of OSV contracts and negotiation principles
- Good understanding of cost and financial accounting principles
- Ability to interpret sophisticated business information and perform data analysis to drive measurable results
- COPC Registered Coordination Certification preferred
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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