Citi Group Payroll Issue & Change Management Sr Business Analyst AVP Hybrid 

United States, Florida, Tampa 

42219869

The NAM Payroll Issue & Change Management Sr Analyst is a seasoned payroll subject matter expert. Applies in-depth knowledge, contributing to the development of process improvement opportunities, documentation of specifications, workflow, and testing of regulatory changes and configuration changes. Integrates subject matter and industry expertise within a Workday Payroll environment.

Requires in-depth understanding of how different payroll teams collectively integrate as well as coordinate and contribute to the overall business objectives. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Payroll Sr Analyst performs business analysis support for NAM Payroll Operations organization; Creates and manages the documentation of internal payroll process and business requirements. Serves as subject matter expert for payroll processes and procedures.
• Creates and manages the documentation of internal procedures and business requirements; manages the business analysis and documentation of system change specifications; and implementation of user application test plans.
• Responsible for testing of Workday Releases, Configuration Changes, and developed integrations as well as other Technology platforms used within NAM Payroll team.
• Executes test plans, identifies, and documents discrepancies found through the ability to accurately assess output against expected results; Resolves discrepancies with technical and/or business personnel, communicates issues and results clearly, and retests as required.
• Creates and run data verification reports utilizing queries.
• Interacts with customers on production and project support.
• Plans and execute complex projects and coordinate over a broader departmental spectrum. Regularly assumes informal/formal leadership role within teams and is involved in coaching and training of new recruits.
• Manages on-going risk & controls and related reporting including quarterly MCA, Ops Loss reporting, etc.
• Coordinates NAM Payroll teams during internal control reviews, internal audits (IA) and local regulatory reviews; ensuring quality and timely provision of deliverables.
• NAM Payroll Employee Experience Champion
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience with Workday Payroll
• Advanced Analytical skills using Excel
• Experience with other automation solutions i.e., ServiceNow, Tableau, Workflow Software, DocuSign, Robotics, AI
• Demonstrated execution capabilities
• In-depth understanding and knowledge of payroll operations

• Bachelor’s/Universitydegree or equivalent experience

Anticipated Posting Close Date:

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