Uber Safety Investigations Specialist II SafetyLine 

United States, West Virginia 

420837413

About the Role

1. Phone support to our customers and driver partners to build trust and encourage customer dedication.
2. Provide insights to members of the Leadership Team to help drive continuous improvement.
3. You will need to provide thorough, detailed support using various support platforms (Primarily Phone Support)
4. Accurately document case details, analyze information, and provide recommendations to important team members from time to time.

Alongside that, you might also from time to time be engaged to work on other side projects/new product support initiatives, etc.

Below is a non-exhaustive list of items that may help understand the role requirements better

1. Be an excellent communicator: You build trust with riders and driver-drivers who use Uber/the Uber network/platform through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber get ahead.

2. In a safety-focused team, it is imperative that you have a deep understanding of the audience that you are catering to, to find the right way to connect with the target audience. Strong, grammatically accurate English & Hindi language skills are a must.

3. Be customer-obsessed: You are passionate about customer experience, and instantly build a rapport with the riders and driver-drivers who use Uber/the Uber network/platform by being enlightening, acknowledging the situation, and displaying a genuine willingness to help.

4. Be a problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.

- - - - Basic Qualifications ----

1. Should be a graduate

2. Candidates must be proficient in English and Hindi, with fluency in one of the following languages: Tamil, Malayalam, Kannada, or Bengali.

3. Must have experience of a minimum 1 yr preferably in a contact center as an Associate or Senior Associate role.

- - - - Preferred Qualifications ----

1. Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in unique and creative ways.
2. Strong written and verbal communication skills including ability to listen effectively and to confidently voice concerns diplomatically.
3. Able to establish trust and effective working relationships with others
4. Ability to leverage multiple resources to inform and support critical decisions
5. Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow, and you are receptive to feedback.
6. Adaptability - You are able to adapt to any situation, remain customer centric, and help drive to a resolution.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .