Uber Safety Investigations Specialist II 

United States, West Virginia 

837384761

Your Impact in Role:

• End-to-end handling of some of the most critical incidents/accidents in the Uber Car Share platform across Australia and the United States.
• Understand the critical nature of the incidents that you are handling, and have the ability to exercise risk mitigation to de-escalate fraught conversations in real-time
• Take ownership of escalated cases across our critical line of business, challenging yourself to solve the most complicated and sensitive problems our users face
• Practice empathy with frustrated and often emotionally distressed users and turn their negative experiences into positive ones. #CustomerObsession

The Experience You’ll Bring:

• Work experience in investigations, outbound calling and customer service industries

• Customer-focused and has a deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer-centric way

• Investigative and truth-seeking mindset, adopting a curious and analytical mindset to find facts and a full understanding of the situation

• Exceptional eye for detail, carefully checking everything, knowing that even a small error could lead to potential risk
• Flexible and adaptable to change

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .