JPMorgan Technology Support 

Canada, Ontario, Toronto 

419122091

This role requires a wide variety of strengths and capabilities, including:

• Creative thinking to deliver solutions through continuous improvement
• Ability to identify problems and clearly communicate strategic solutions to clients
• Working knowledge of Incident Management, technical problem resolution, and operations systems
• Proficiency in one or more of the following: Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Security
• Strong initiative and desire to learn
• Ability to effectively collaborate with team members and clients to achieve common goals
• Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
• Strong analytical and problem resolution skills