Microsoft Support Engineer Manager- Data Technology 

Canada, British Columbia, Vancouver 

574832859

Helps secure funding for the headcount plan of record, including lobbying for incremental funding, when needed. Supports hiring activities to meet the headcount plan of record. Looks broadly across organization infrastructure to pilot or add a new capacity/technology.
Drives and influences others to facilitate the creation of the tools, proactive/diagnostic, and automation assets required to deliver world-class service to global customers. Maintains up-to-date knowledge of tooling and automation business landscape.responsibility descriptionPeople LeadershipInspires employee communities to build, strengthen and support globally inclusive connections.
Sets clear readiness and learning objectives for the organization. Directs and guides manager direct reports to assure the organization meets timing and completion expectations.
Actively drives Diversity and Inclusion and fosters global culture and mindset within the organization. Creates and promotes an inclusive environment that results in high performance and engagement.
Helps secure funding for the headcount plan of record, including lobbying for incremental funding, when needed. Supports hiring activities to meet the headcount plan of record. Looks broadly across organization infrastructure to pilot or add a new capacity/technology.
Drives and influences others to facilitate the creation of the tools, proactive/diagnostic, and automation assets required to deliver world-class service to global customers. Maintains up-to-date knowledge of tooling and automation business landscape.responsibility descriptionPeople LeadershipInspires employee communities to build, strengthen and support globally inclusive connections.
Sets clear readiness and learning objectives for the organization. Directs and guides manager direct reports to assure the organization meets timing and completion expectations.
Actively drives Diversity and Inclusion and fosters global culture and mindset within the organization. Creates and promotes an inclusive environment that results in high performance and engagement.

Required/Minimum Qualifications

· 7+ years operational excellence, delivery management, account management, sales, or vendor management experience

o OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years operational excellence, delivery management, account management, sales, or vendor management experience.

· 3+ years experience of managing managers.

Additional or Preferred Qualifications

· 5+ years managing managers.

· Microsoft Technology Certifications.

Other Requirements

• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirementsinclude, butare not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications

• Effective customer service, communication, and interpersonal skills
• Ability to set and communicate team and individual goals and communicate strategy, tactics and behaviors required to achieve those goals.
• Flexibility and ability to adapt to ambiguous and changing situations
• Ability to manage high pressure situations

Technical Support Engineering M5 - The typical base pay range for this role across Canada is CAD $121,800 - CAD $219,100 per year.

Find additional pay information here:

Microsoft will accept applications for the role until December 18, 2024.

People Management

· Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

· Model - Live our culture; Embody our values; Practice our leadership principles.

· Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

· Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Response and Resolution

· Tracks resolution speed and removes roadblocks (e.g., skill gaps, handle difficult customers) preventing issues from being resolved. Acts as an escalation point in case resolution as necessary. Aligns resources of product group to support engineers.

· Identifies patterns (e.g., number of cases with similar issues), solutions, and collaborates with internal stakeholders to prioritize issues at the global level.

Product/Process Improvement

· Communicates aggregated customer feedback to stakeholders to influence and drive product quality improvements.

· Establishes requirements and collaborates with others across the organization to build monitoring and diagnostic tools that automate the discovery and resolution of issues.

· Creates and establishes operational frameworks and sets standards and measures for resolving issues. Enhances processes or workflows across the line of business.

• Embody our