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Applied Materials Taiwan Fulfillment Coordinator II - B2 Taiwan, Hsinchu 416670411
Key Responsibilities
Develop understanding of customer requirements and relationship with customers
Create under limited supervision and maintain accurate Sales Orders in ERP
Escalate and follow up on customer requirements not being met with stakeholders for problem resolution. Additional stakeholders are logistics and Field Service Operations.
Handle customer inquires via phone, e-mail, and fax
Generate reports & track orders, opportunities, booking and shipment
Develop basic knowledge of Applied Materials products
Support all aspects of Customer Owned Material program with limited supervision thatincludes monitoring of all steps of process flow and interfacing with support organizations as needed to prevent extended processing delays.
Undertake process improvement projects under guidance from senior team members
Role Requirement
Fluent in English
1~2 years above experience in order fulfilment (訂單執行, order management and follow-up). Semiconductor industry experience would be a big plus.
Experience in SAP & data systems is a plus
Location: Hsinchu (primary location); Tainan is alternate location only.
Functional Knowledge
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
- Has intermediate level of knowledge of customer order fulfillment, systems, and tools, such as SAP.
Business Expertise
- Understands key business drivers; uses this understanding to accomplish own work
- Has knowledge of semiconductor equipment industry and customer expectations
- Skills: Proficient in Microsoft Office applications, especially Excel and PowerPoint. Strong analytical, organizational, and time management skills.
- Global experience working with different backgrounds and cultures
Leadership
- No supervisory responsibilities but provides informal guidance to new team members
- Ability to influence stakeholders
Problem Solving
- Solves complex problems; takes a new perspective on existing solutions; exercises judgement based on the analysis of multiple sources of information.
Impact
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills
- Communicates clearly and professionally in both written and spoken English.
- Uses tact and diplomacy to exchange information and handle sensitive issues while focused on fulfillment of customer orders
- Builds and maintains positive and effective relationships with internal and external customers, partners, and vendors.
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