Applied Materials Order management II - B2 

Taiwan, Hsinchu 

756260602

Job Description

• Customerparts/service/repair/returnrequests interaction and processing in a professional manner
• Order management incl. entitlement checks, quote, order, status update, billing and troubleshooting
• Part expedite, fulfillment and delivery coordination
• Customer issue/escalation follow up and update by working with internal and external stakeholders
• Revenue pull in support, open quote follow up, and cross sell/upsell when needed
• Ability to pull, reconcile, organize and analyze volumed data based on business needs
• System/process troubleshooting
• Process documentation, review, feedback and update
• Audit and training support
• Cross region alignment and cooperation to address business needs
• Ability to represent region participate global project forprocess/issue/gap/requirementinput, system testing and deployment

Requirements

• Bachelor degree or above inInternational Business,business administration, or related discipline
• Familiar with SAP/CRM, MS Office (Excel skill highly required)
• Personality with positive, proactive, detail-oriented, and responsible
• Good communication phone and writing skills in English and Chinese
• Experienced in customer service, order management, business operation, spares operation, or relevant
• TOEIC score higher than 750

Bachelor's Degree

4 - 7 Years

Full time

Assignee / Regular