EY Junior Event Technologist Specialist 

Poland, Masovian Voivodeship, Zgorzała 

416091718

Junior Event Technologist Specialist

Procurement was established as a globalized function just over six years ago and now it is known as Supply Chain Services. Its purpose it to drive efficiencies in the way EY member firms select and manage their vendor relationships. This is achieved through a number of channels including creating supply chain processes which are repeatable, can be leveraged, are transparent as well as are aligned to business strategies and goals.

Your key responsibilities

The primary role and responsibility of this position will be to work in a team environment, as an individual contributor to support Meetings and Events team including, but not limited to:

• Build event/training registration websites using predefined templates in cvent tool
• Build event/training Mobile App using predefined templates in Attendee Hub and OnArrival (Cvent)
• Provide on-site support for Meetings & Events and training programs
• Work with clients to establish requirements, expectations, key details of meetings
• Educate clients on best practices
• Design and send registration invitations, reminders and confirmations to attendees
• Develop and maintain participant lists, compiled from registration website
• Train planners on registration procedures, and other aspects of the cvent registration system
• Develop an attendee management plan for each meeting, and train clients to effectively manage their plans
• Act as an advisor to senior planners on ways to improve large national or area meetings
• Using the M&ES attendee management tool (cvent), help internal clients and M&ES planners build and manage their registration sites
• Work directly with external vendors to identify issues of concern, and recommend improvements to the system
• Communicate with meeting managers and coordinators about the functionalities of cvent tool in order to capture information on registration site build
• Drafting the initial framework based on the request from the event managers.
• Initiating and setting up the pre-requisites from the event perspective.
• Preparing and managing the various communications like Invitations, Reminders, Confirmations, Survey, Broadcast,etc.
• Managing the end-to-end registration process.
• Rooming list management
• Various type of reports generation as per client requirements
• Managing post event communications like thanking the delegates, conducting the survey etc.
• Creating reports based on the feedback survey
• Managing the mailbox - Answering queries pertaining to registration site, reporting etc
• Set up reporting requirements and convey what is in scope and out of scope
• Liaise with Cvent team (external) to get queries clarified
• Capture Meetings & Events related data to Cvent tool
• Update manual trackers and tools as per the requirements set by supervisor

Skills and attributes for success

• Excellent spoken and written communication skills in English
• Excellent interpersonal and organizational skills
• Ability to work effectively with clients, management and staff members
• Experience with online attendee management programs, HTML, JavaScript and database management
• Experience or knowledge on Mobile App technologies
• Experience or knowledge in Flourish
• Ample experience in usage of Microsoft Office applications (Mostly MS Excel and MS Outlook)
• Ability to manage multiple projects simultaneously and work under stress
• Self-starter who takes initiative and can work with minimal supervision
• Ability to gain the confidence and cooperation of stakeholders
• Works well in a team environment and within a virtual team
• Flexible to travel for onsite support and project team meetings (when needed)
• Proven record of superior customer service behavior
• Ability and willingness to work in a multicultural and diverse environment and flex style as appropriate
• Designing and creativity abilities
• Respond well to deadlines and work outside of normal hours when required

What we look for

• Some project management experience or familiarity working in larger, multidisciplinary teams
• Global and inclusive mindset
• Customer service, solution and quality-oriented person
• Flexibility how to best approach different user groups/profiles
• Ability to prioritize workload and deliver outputs within strict deadlines
• Some experience in a reporting and analysis role within EY
• Capability to effectively work in a virtual environment across multiple time zones
• Ability to work autonomously based on direction and supervision from a senior BA
• Some understanding of data sources, structures, data model as well as technical solutions and all business rules applied would be beneficial
• Appreciation and respect of varying cultures – both corporate and geographical
• Team player

To qualify for the role you must have

• 2-4 years of experience in a large multi-national corporation, preferably in Customer Service or Technical Support
• Experience working in a team environment interacting with multi-national customers
• Must have good experience on MS Outlook and online tools
• Experience in website building using template is an added advantage, but not mandatory
• Experience in cvent tool would be an added advantage, but not mandatory
• Experience in Mobile App builds would be an added advantage, but not mandatory

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.