PayPal Director Affiliate Services 

Singapore, Singapore 

415801622

PayPal's global operating model depends on a distributed servicing outsourcing model. This role is required to ensure management of outsourcing risk management functions in accordance with global outsourcing regulatory requirements and expectations.The candidate will collaborate with internal stakeholders across all functional areas to monitor outsourced relationships, resolve performance issues, and provide regular updates to senior management. In addition, this role will develop and enhance global processes, support internal stakeholders with reporting and remediation efforts, and drive continuous improvement to meet evolving business and regulatory requirements.

Essential Responsibilities

• Establish overall strategy for outsourcing risk management with significant impact on operations

• Monitor and analyze outsourced service delivery performance and risk exposure to ensure alignment with organizational objectives

• Lead complex projects related to outsourcing governance across PayPal’s legal entities and corporate structures

• Advocate and champion PayPal outsourcing management framework and governance culture, foster close relationships across regulated entities and risk management programs

• Operationalize Affiliate Services processes for newly licensed / regulated entities globally with respect to Outsourcing obligations

• Collaborate with cross-functional teams to ensure alignment of entity management strategies and outsourcing

• Prepare outsourcing updates to the risk committee’s and PayPal Legal Entity Boards

• Lead and develop contract review processes related to intercompany and third-party outsourcing agreements

• Collaborate with internal stakeholders across all Functional Areas to monitor group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs). Present timely status updates to senior management

• Resolve complex problems by applying functional expertise and understanding current business and regulatory trends

• Develop methods and procedures for new assignments to improve global processes

• Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries or remediation efforts relating to the services provided

• Drive continuous improvement in the monitoring processes required to meet business or regulatory needs

Key Contacts:

• Global Entity Management leadership

• Functional and Regional Risk and Compliance Communities

• Key stakeholders and service providers across all Global Functional Area groups including leadership

• Legal

• Tax

• Transfer Pricing

• Internal Audit

Preferred Qualification:

• Leadership skills

• Analytical skills

• Technical skills

• Change management

• Stakeholder management

• Integrity and high personal and professional standards

• Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation

• Ability to communicate complexity in a simple and clear manner

• Ability to take ownership of outcomes and the ability to work with diverse teams to confront issues and drive performance

• Ability to use initiative and be proactive in addressing and resolving issues

Our Benefits:

Any general requests for consideration of your skills, please