Microsoft Service Engineer II 

United States, Washington 

413067002

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering,
  • OR equivalent experience.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience in Storage and file systems is a plus
• Experience in development of cloud services and distributed systems is a plus

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until June 24, 2024.

• Owns deployment and rollback plans. Contributes to design documents. Maintains quality checklist and related documentation with minimal guidance.
• Monitors and takes action on telemetry data and performs analyses to identify patterns that reveal errors and unexpected problems that are affecting the system availability, reliability, performance, and/or efficiency, with minimal guidance. Develops scripting and/or automation used in monitoring based on observations and experience.
• You will have a platform to learn and research technologies, propose solutions, evaluate multiple design options, make recommendations and decisions, implement solid and efficient engineering practices, and work cross-group with our partners to build world class end to end solutions that will delight our customers.
• You will act as a Designated Responsible Individual (DRI) and guide other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status, initiating actions to restore system/product/service for simple and complex problems when appropriate and improving performance/stability of the team’s services/components.
• You will proactively seek new knowledge and adapt to new trends, technical solutions, and patterns that will improve the security, availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.
• Collaborates within and across teams by proactively and systematically sharing information with an appropriate level of detail for their audience. Proactively manages dependencies for their work with others.
• Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams.
• Embody our