Snowflake SENIOR TECHNICAL PROGRAM MANAGER SUPPORT LEARNING 

United States, Massachusetts 

412229027

RESPONSABILITIES:

• Lead the design, development and execution of leadership development training programs to foster employee skill growth and development
• Manage end-to-end program lifecycles in alignment with our PMO standards
• Implement analytical approach to understanding leadership development needs and create learning experiences that are rooted in Global Support business priorities
• Partner with our Analytics team to create a measurement strategy to assess the impact of learning experiences on the Global Support organization
• Develop strong partnerships with cross-functional stakeholders to continuously improve the customer experience and employee satisfaction
• Work closely with Technical Content Developers and Vendors to create manager workshops and other learning assets customized to Global Support
• Implement and lead the adoption of industry-standard learning and development best practices that both innovate and scale our growing team

PREFERRED EXPERIENCE:

• A bachelor's degree in computer science or business, or equivalent 10-15 years work experience
• 10+ years in program management and/or curriculum design/development in the technology industry
• 7+ years of experience designing and developing instructional materials for technical audiences
• 7+ years of experience in programming, systems architecture, or database systems administration
• 5 or more years of experience designing and developing leadership development programs
• Knowledge of adult learning principles and the ability to incorporate them into the curriculum
• Experience in a customer support organization
• Demonstrated hands-on knowledge of e-learning and video editing tools, such as Articulate, Captivate, Camtasia, Final Cut, Adobe Premiere, After Effects, virtual instructor-led training tools, and social learning tools
• Excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help deliver business results
• A demonstrated ability to adapt to new technologies and learn quickly
• High levels of emotional intelligence (EQ), empathy, and proactivity
• Excellent team player, able to work with virtual and global cross-functional teams

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $112,000 - $171,300.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.