Snowflake SENIOR TECHNICAL PROGRAM MANAGER SUPPORT LEARNING 

United States, North Carolina 

648319100

• Create and implement a design framework for building user-focused learning experiences that drive improved performance
• Identify skill gaps, both technical and non-technical and design learning experiences to solve those problems
• Partner with our Analytics team to create a measurement strategy to assess the impact of learning experiences on the Global Support organization
• Develop strong partnerships with cross-functional stakeholders to continuously improve the customer experience and employee satisfaction
• Manage our leadership enablement training program strategy, including working closely with vendors to create manager workshops customized to Global Support
• Implement and lead the adoption of industry-standard learning and development best practices that both innovate and scale our growing team
• Lead and drive the adoption of a self-service toolkit to foster a learning community within the Global Support organization

• A bachelor's degree in computer science or business, or equivalent 10-15 years work experience
• 10+ years in program management and/or curriculum design/development in the technology industry
• 7+ years of experience designing and developing instructional materials for technical audiences
• 7+ years of experience in programming, systems architecture, or database systems administration
• 5 or more years of experience creating assessments to measure learner competencies
• Knowledge of adult learning principles and the ability to incorporate them into the curriculum
• Experience in a customer support organization
• Demonstrated hands-on knowledge of e-learning and video editing tools, such as Articulate, Captivate, Camtasia, Final Cut, Adobe Premiere, After Effects, virtual instructor-led training tools, and social learning tools
• Excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help deliver business results
• A demonstrated ability to adapt to new technologies and learn quickly
• High levels of emotional intelligence (EQ), empathy, and proactivity
• Excellent team player, able to work with virtual and global cross-functional teams

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $144,000 - $219,650.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.