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Tesla Senior Voice Contact Center Engineer India, Maharashtra, Mumbai 406524732
Yesterday
What You’ll Do What You’ll Bring
- Partner closely with customer facing contact center teams to develop and implement technical solutions.
- Develop and deploy contact center technical standards across all call center locations globally
- Perform as a subject matter expert in complex, multi-phase platform migration.
- Identify opportunities to leverage existing technology solutions to improve customer and agent experiences.
- Identify and advocate for new technical solutions that solve critical business problems.
- Design and documentation of technical solutions, including architectural documents, engineering design documents and operational documentation
- Serve as Tech Lead on the UC Operations team
- Mentor and develop team members on contact center technologies
- Develop standard operating procedures for support of technical solutions
- Ensure adequate system capacity to support business growth projections
- 5+ years designing and deploying complex contact center solutions leveraging Avaya platforms and technologies
- Demonstrated knowledge of Avaya Product Suite, Microsoft ACS product suite, and other API/Event Based Contact Center Platforms
- Experience with large-scale, multi-phased migrations.
- Strong understanding of supporting and troubleshooting complex, global VOIP deployments including SBCs, SIP trunking and multiple carriers
- Demonstrated experience in troubleshooting complex technology issues across various technologies
- Strong analytical background with focus on developing data-driven solutions
- Strong interpersonal and communications skills with the ability to communicate complex technology into business terminology.
- Design solutions that balance both customer's needs and IT's technology roadmap
- Ability to work in a fast-paced and dynamic environment that can quickly change direction
- Exposure to Voice and Contact Center Automation Tools
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