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Apple Contact Center Infrastructure Engineer India, Telangana, Hyderabad 832611488
Yesterday
Description
To be successful, you will need a passion for solving problems, a high degree of organization, and the ability to communicate effectively with people of various technical proficiencies. - Act as the execution lead to assure that project deliverables are fulfilled on time and to an impeccable degree of quality.
Minimum Qualifications
- At least 5 years of experience with contact center telephony architecture
- Fluent in written and spoken English
- Direct professional experience with building and administering call routing, IVRs, disaster recovery solutions (requirements) in environments such as Genesys, Five9, Avaya, Nice, FreeSwitch, etc.
- Bachelors or Masters Degree in Computer Science or IT
Preferred Qualifications
- Strong understanding of Voice User Interface (VUI) with proven track record of building effective call flows that maximize customer satisfaction and provide efficient scale
- Strong problem-solving and analytical skills, and experience applying these in both project design settings as well as under high-impact production support conditions
- Proficient at creating easy-to-understand flowcharts and pictorial representations of technical solutions for a non-technical audience
- Established expertise in evaluating risks and benefits of different solution options
- Ability to operate independently, to exercise judgment in selecting methods, techniques and evaluation criteria without unnecessary delays
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