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Microsoft Senior HR Service Advisor India, Telangana, Hyderabad 400800748
10.12.2024
Qualifications
- Bachelor Degree or equivalent in Business, Human Resource Management or Customer Service preferred
- 4-5 years’ experience in data entry or management
- Experience in ERP (PeopleSoft, Oracle or SAP – preferably SAP)
- Excellent communication skills (both verbal & written) with an ability to respond to customer queries
- Ability to maintain highly confidential and sensitive information
- Ability to apply judgment to address customer root needs; including asking targeted questions
- Display strong attention to detail and proven ability to manage multiple priorities and/or projects
- Must have strong planning, coordination and organizational skills
- Possess initiative & drive; with track record of process improvement & core service delivery
- Experience with process improvement methodologies and change implementation
- Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work
environment. - Ability to make decisions that impact customer service levels with a sense of urgency
- Ability to work effectively in a team and willingness to help others
- Experience with common help desk tool such as CRM is a plus
- Strong analytical, problem solving & trouble shooting skills, as well as a desire and attitude to go above and beyond in resolving
issues - Ability to work with/manage documents on a SharePoint is desirable
Responsibilities
- Process HR-related transactions, troubleshoot data and tool issues, and perform special projects and data audits as needed
- Ensure quality data entry completed within SLA depending on priority & complexity
- Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to
confidentiality requirements to promote zero breach of compliance policies - Recommend solutions to process failings and contribute to the continuous improvement process
- Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and
influences the decision making on deliverables. - Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve
transaction problems. Able to independently resolve exceptions by using discretion - Participate in implementation of new business policies and processes. Participates in process redesign and recommends
changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency - Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle
exceptions, resulting in successful compliance - Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience
- Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services
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