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AlignTech Practice Development Manager Location West Australia, Victoria, Melbourne 398401367
09.06.2025
In this role, you will…
- Maintain a high level of service to customers in their assigned territories by ensuring efficient, accurate and a timely response to enquiries, correspondence and orders.
- Manage current customer base and proactively seek to increase new opportunities through customer visits.
- Proactively manage Growth Program participation and engagement to drive practice growth and business results.
- Ensure that all administrative requirements are fully completed and actioned daily within the required systems.
- Utilise CRM as a strategic planning tool to track customer activity, territory sales, open leads, customer support calls and any other report that will assist you in efficiently managing your territory.
- Maintain a high level of product knowledge, clinical understanding and competence in Invisalign products and processes.
- Develop a complete understanding of how Invisalign through product and marketing, are able to significantly increase a practice’s profile, gross turnover and net profit. The customer will need to have total confidence in the PDM to be able to achieve these goals.
- Responsibility to open conversations about iTero intraoral scanners, in-practice benefits and detail to drive conversion. Working alongside iTero Sales team ANZ.
- Attend, participate and effectively interact in meetings, conferences and trade shows to increase the profile of Invisalign and differentiate it from other Dental companies.
- Manage travel and entertainment expenditure within acceptable limits.
- Assist in the organisation of new user Training Days, trade shows, clinical and promotional programs, events, training seminars, etc
- Interact positively and collaborate effectively with all Invisalign departments and fellow employees.
- Ensure that you represent Invisalign professionally both with customers and fellow employees and take into consideration beliefs and ideas of others.
Key Performance Indicators
- Achievement of quarterly sales targets.
- Minimum daily visit rate achieved.
- CRM updated daily.
- iTero target plan achieved within territory.
- Key account retention and development.
- Accurate customer profile data collection and record keeping.
- On time reporting back to the sales manager on set tasks or reports required.
In this role, you’ll need …
- Degree qualified or equivalent work experience.
- Drivers license essential.
- Experience in Orthodontic, Dental or Medical Industry preferred with a proven track record.
- Sales or marketing experience preferred with a proven track record.
- Good computer skills with a minimum knowledge of using Word, Excel, Outlook, SDFC and Power Point.
- Excellent communication skills with the ability to confidently do presentations in front of a large group which may include professionals.
- Ability to work autonomously and manage your territory without continuous intervention.
- Strong desire to achieve sales targets and to continually raise your own personal levels of competency.
- Strong persuasive and negotiation skills.
- An in-depth knowledge of the Orthodontic/Dental industry.
Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.
- Employment Type
- Full Time
- Workplace type
In this role, you will…
- Maintain a high level of service to customers in their assigned territories by ensuring efficient, accurate and a timely response to enquiries, correspondence and orders.
- Manage current customer base and proactively seek to increase new opportunities through customer visits.
- Proactively manage Growth Program participation and engagement to drive practice growth and business results.
- Ensure that all administrative requirements are fully completed and actioned daily within the required systems.
- Utilise CRM as a strategic planning tool to track customer activity, territory sales, open leads, customer support calls and any other report that will assist you in efficiently managing your territory.
- Maintain a high level of product knowledge, clinical understanding and competence in Invisalign products and processes.
- Develop a complete understanding of how Invisalign through product and marketing, are able to significantly increase a practice’s profile, gross turnover and net profit. The customer will need to have total confidence in the PDM to be able to achieve these goals.
- Responsibility to open conversations about iTero intraoral scanners, in-practice benefits and detail to drive conversion. Working alongside iTero Sales team ANZ.
- Attend, participate and effectively interact in meetings, conferences and trade shows to increase the profile of Invisalign and differentiate it from other Dental companies.
- Manage travel and entertainment expenditure within acceptable limits.
- Assist in the organisation of new user Training Days, trade shows, clinical and promotional programs, events, training seminars, etc
- Interact positively and collaborate effectively with all Invisalign departments and fellow employees.
- Ensure that you represent Invisalign professionally both with customers and fellow employees and take into consideration beliefs and ideas of others.
In this role, you will…
- Maintain a high level of service to customers in their assigned territories by ensuring efficient, accurate and a timely response to enquiries, correspondence and orders.
- Manage current customer base and proactively seek to increase new opportunities through customer visits.
- Proactively manage Growth Program participation and engagement to drive practice growth and business results.
- Ensure that all administrative requirements are fully completed and actioned daily within the required systems.
- Utilise CRM as a strategic planning tool to track customer activity, territory sales, open leads, customer support calls and any other report that will assist you in efficiently managing your territory.
- Maintain a high level of product knowledge, clinical understanding and competence in Invisalign products and processes.
- Develop a complete understanding of how Invisalign through product and marketing, are able to significantly increase a practice’s profile, gross turnover and net profit. The customer will need to have total confidence in the PDM to be able to achieve these goals.
- Responsibility to open conversations about iTero intraoral scanners, in-practice benefits and detail to drive conversion. Working alongside iTero Sales team ANZ.
- Attend, participate and effectively interact in meetings, conferences and trade shows to increase the profile of Invisalign and differentiate it from other Dental companies.
- Manage travel and entertainment expenditure within acceptable limits.
- Assist in the organisation of new user Training Days, trade shows, clinical and promotional programs, events, training seminars, etc
- Interact positively and collaborate effectively with all Invisalign departments and fellow employees.
- Ensure that you represent Invisalign professionally both with customers and fellow employees and take into consideration beliefs and ideas of others.
Key Performance Indicators
- Achievement of quarterly sales targets.
- Minimum daily visit rate achieved.
- CRM updated daily.
- iTero target plan achieved within territory.
- Key account retention and development.
- Accurate customer profile data collection and record keeping.
- On time reporting back to the sales manager on set tasks or reports required.
In this role, you’ll need …
- Degree qualified or equivalent work experience.
- Drivers license essential.
- Experience in Orthodontic, Dental or Medical Industry preferred with a proven track record.
- Sales or marketing experience preferred with a proven track record.
- Good computer skills with a minimum knowledge of using Word, Excel, Outlook, SDFC and Power Point.
- Excellent communication skills with the ability to confidently do presentations in front of a large group which may include professionals.
- Ability to work autonomously and manage your territory without continuous intervention.
- Strong desire to achieve sales targets and to continually raise your own personal levels of competency.
- Strong persuasive and negotiation skills.
- An in-depth knowledge of the Orthodontic/Dental industry.
Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
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