Microsoft Director Marketing Operations 

Taiwan, Taoyuan City 

396896873

As thefor Blizzard, you will be responsible for the oversight and management of both FTE and Agency resources that are tasked with ensuring configuration and execution of marketing campaigns that will be delivered on our Owned, Operated, and Paid channels across Blizzard Digital Marketing Groups. You and the team you’ll oversee will ensure not only efficient operations and consistent deliverables, but also evolving our operational processes, tools, and team-wide project management as a discipline.

Required/Minimum Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience
  • ORequivalent experience.
• 5+ years' experience in Project Management and Internal Marketing operations, strategic marketing, or a related field.

Additional or Preferred Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 7+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience
  • ORMaster's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience
  • OR equivalent experience.
• Proven track record of operational process excellence on managed services business, as well as extensive experience in change management within complex corporate environments.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until May 14, 2025.

• Define and lead the operational framework that is used by the team to coordinate campaign intake, processing, configuration and execution across all channels.
• Oversee and manage the operational teams for both Xbox and Blizzard - consisting of Full-time employees (FTE’s), Contractors, Vendors, and Agencies.

• Collaborate with internal partner teams and internal customer teams on needs, prioritization and executional goals in a client-service relationship.
• Oversee general Process optimization and governance for the team- evaluating and evolving how we operate in a continuous improvement methodology.

• Oversee the operational and project budget spends for the team throughout the year, tracking our expenditures vs. our individual lines and projects.
• Setup and track a goals and projects framework across the team – keeping our work focused on major milestones and reporting up to leadership on our progress on each progress.

• Oversee and manage the agency relationships for the team, including service scope and agreements, change orders, and Request for Proposals (RFP’s).
• Work with Agencies on Service Level agreements, and manage discrepancies on deliverables on the day to day as they arise.
• Manage and approve all access for data and internal services for Agency employees, ensuring proper service augmentation.

• Act as a central point of contact for the cross team leadership to work with on all operational needs and processes.
• Actively participate with the other strategic leaders on the global success of the Digital Marketing team.
• Foster a collaborative and innovative team culture that prioritizes excellence and adaptability while creating a positive work environment for all - never losing sight of the fact Gaming is about fun, joy and community.