GE HealthCare Customer Support Specialist 

Australia, New South Wales, Sydney 

392232415

Essential Responsibilities (include but not limited to):

• Order Processing – Ensure customer orders are entered accurately and in accordance with customer requirements into the Oracle and Order Management system.
• Quote Management – Create customer quotes, track their progress, and follow up to ensure timely closure.
• Customer Communication – Answer customer questions from across New Zealand and Australia via phone and email.
• Cross-functional Collaboration – Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams.
• Returns & Credits – Manage credits and returns efficiently and accurately.
• Quality Compliance – Work in compliance with the documented quality system and report any anomalies.
• Proactive Engagement – Follow up with customers to keep them informed of ongoing activities.
• Professional Conduct – Act with professionalism, empathy, and integrity at all times.
• Adaptability – Be flexible and positive in an evolving environment.

Your Strengths Include:

• Proven experience in a similar commercial role.
• High proficiency in MS Office (speed and accuracy are key!).
• Excellent multitasking and communication skills.
• Ability to work under pressure and autonomously with minimal supervision.
• Dependable, reliable, responsible, and open to change.
• High integrity and dedication to customer satisfaction.

Highly Regarded Attributes:

• An empathetic approach to customer service.
• Previous experience with Oracle Order Management.
• Self-motivated with a proactive mindset.
• Strong rapport-building skills across all levels of the organization.
• Experience in triaging critical customer issues.
• Calm and analytical problem-solving approach.
• A positive team player contributing to a strong team culture.