Tesla Customer Support Cadet 

Australia, New South Wales, Sydney 

290093204

• Be the first point of contact, delivering outstanding customer support via phone, web, and chat.
• Troubleshoot and assess customer concerns, performing remote diagnostics and collaborating with internal teams for effective resolutions.
• Educate Tesla owners on how to self-serve through our website and self-scheduling systems.
• Accurately log issues into our CRM/Vehicle Support System to ensure smooth tracking and follow-up.
• Gain valuable exposure to Sales, Service, and Delivery teams, broadening your experience and understanding of how Tesla operates.
• Consistently provide an exceptional customer experience that reflects the Tesla brand.

• Outstanding attention to detail with excellent written and verbal communication skills.
• Passionate about delivering great customer experiences and driven to provide solutions that meet customer needs.
• Able to manage multiple priorities in a fast-paced, high-pressure environment with ease.
• Strong team-oriented work ethic and the ability to build collaborative relationships with internal partners.
• Curiosity for technology and a passion for Tesla’s mission to accelerate the shift to sustainable energy.
• Someone who has completed their high school or university studies in the last 1-3 years

What Sets You Apart:

• You’re an expert communicator who can effectively de-escalate challenging situations while maintaining a professional tone.
• You can spot customer needs quickly and are proactive in providing the right solutions.
• You possess emotional intelligence, showing self-control and accountability in all situations.
• Open-minded and adaptable, you thrive in an ever-changing environment and embrace new ideas and processes.
• You’re naturally curious, with a passion for understanding Tesla’s objectives and sharing that enthusiasm with others.