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Cisco Technical Consulting Engineer United States, Georgia, Atlanta 390821648
10.06.2024
do…
- Be the face of support—and are key to our customer success and happiness.
- Confirm issues are received,recordedand repaired or flagged for the right team in a rapid, efficient manner.
- Along with your technical skills, you will work with various teammates at Duo to build long-lasting relationships with our customers and deliver experiences unique to our industry.
- You’llhelp make Duo better not just for our customers, but for Duo as a whole.
- Act as a primary support contact toidentifyand resolve technical issues
- Facilitate customer communication via phone,chatand email
- Build groundbreaking customer service experiences, creating more promoters and champions of Duo
- Record &maintainaccurate,timelydetails of issues and activity in a request tracking system
- Contribute to customer-facing and internal documentation used for self-support
- Develop recommendations for product improvement based on support issues and customer feedback
Skills you have…
- 2 to 3 years ofdemonstratedability in a customer-facing product support role
- Fundamental or methodical problem solver
- Strong network troubleshooting background
- Understanding of principle web technologies [DNS, HTTP(s), etc.]
- Windows OS administration experience [Active Directory]
- Cross-platform OS knowledge [Linux, Mac OS X, Windows]
- Cross-platform mobile device knowledge [iOS/Android/Windows Phone]
- Strategic, energetic, concise, patient and customer-centric
- Loves to translate “customer-speak” to “developer-speak” and vice-versa
- Follows through. Takes the initiative to own issues until resolution
- Unbridled appetite for constant learning
- Documents & shares knowledge to improve team performance and customer self-service
- Multi-tasks and handles stress with ease, without getting flustered
- Knows when to bring up an issue or ask for help
- Welcomes & adapts to change in a swiftly paced workplace
Nice to Haves
- Bachelor’s Degree [Computer Science, Information Systems or related]
- Network security or information assurance background
- Experience supporting a high-availability SaaS environment
- Familiar with network infrastructure technologies [Cisco, Citrix, Juniper, VMware, etc.]
- Previousexperience with customer support or helpdesk ticketing tools
- Basic scripting skills [BASH, Python, etc.]
- Back-end web development experience/troubleshooting is a plus
- Certifications are cool, too!
- Experience in retail or similar customer-facing roles
- Fluency in Spanish and/or French
You should apply if you…
- Care about contributing to an amazing work culture and environment
- Are comfortable with the fast-paced, mercurial nature of a tech startup
- Prefer trying and failing togettingit flawless the first time
- Are passionate about service & creating long-term customer relationships
- Have impeccable communication - both verbal and written
- Are flexible to potentially work a 4-day workweek including one weekend day
This job may not be for you if...
- isn’tsomething you are ready to embrace
- If you prefer to work on your own (we're
explore this together.
Duo is committed to cultivating and preserving a culture of inclusion and connectedness.are able toand beliefs.
And if this role is exciting to you, we encourage you to apply even if youall 100% of the description or qualifications.
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