Philips Service Engineer 

Sweden 

39042820

As a
Remote Service Engineer

You are preferably located in Stockholm, Lund, Gothenburg or Umeå.

You are responsible for:

• Provide excellent customer service by acting as a Philips Representative, responding to inquiries, and offering telephone and remote technical support.

• Leverage Philips tools and resources to resolve customer service events, and escalate product issues for higher-level evaluation and action when necessary.

• Support the local service organization and oversee the follow-up and monitoring of service jobs, including performing security updates.

• Foster cooperation with customers and within Philips, ensuring familiarity with technological advances that impact Philips products, and sometimes travel to work onsite at customer locations.

• Enhance productivity by using remote tools and technical expertise, implementing best practices, improving processes, diagnosing problems, and applying effective solutions with appropriate follow-up actions.

You're the right fit if:

• You hold a university-level technical education, such as a BSc or equivalent, in medical technology.

• You has min. 3-5 years of professional engineering experience in medical technology, specifically in imaging systems,Computed Tomographyor Ultrasound orImage-guided therapy.

• You have experience in providing technical remote support and excel at troubleshooting, logical thinking, and crafting technical solutions.

• You demonstrate strong time management skills and interpersonal abilities, effectively communicating with teams and customers while collaborating in team environments.

• You are fluent in Swedish and English (must), with proficiency in other Nordic languages as an advantage.

How we work together

Onsite roles require full-time presence in the company’s facilities.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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