Capital One Director Card Servicing Strategy 

United States, Virginia, Richmond 

388332932

Representative responsibilities include:

• Provide legal advice and support to our Card Servicing and Strategy organization, primarily for the Customer Channels team. Customer Channels is the operational team that manages all customer touchpoints with Capital One via phone, digital features, or letters. This also includes legal support for the Supply Chain Solutions teams and to Capital One Philippines Support Services Corporation.

• Lead support for our Card Bureau Reporting and Disputes team to advise on a number of regulatory requirements and complaint management with the business team.

• Work with compliance and business partners daily across these areas to provide timely legal advice and support strategy initiatives or product development to enhance the Card Channels business.

• Work with our Regulatory Advisory Legal team related to our FCRA, SCRA, ADA, TCPA and other similar centralized regulatory areas.

• Identify and coordinate resolution of potential compliance or operational errors within the Channels team and Bureau Disputes team, working with other business counsel, or appropriate subject matter experts.

The Successful Candidate Will Have:

• Familiarity with consumer regulatory laws and regulations or related litigation experience

• Experience in identifying, investigating and resolving sources of issues or complaints

• Ability to work in a fast-paced environment with minimal supervision

• Excellent verbal and written communication skills

• Ability to manage large volume of work, including complex legal issues that may arise suddenly

• Ability and willingness to work as a team player, with comfort interacting with associates across departments and job levels, including senior executives

• Strong analytical and organizational skills

Basic Qualifications:

• Juris Doctorate with state bar admission

• At least 8 years of law firm, government or in house legal department experience

Preferred Qualifications:

• 10+ years experience working within the financial service industry

• 10+ years experience working on consumer regulatory matters

• Knowledge of consumer lending product regulations

• Experience in managing a team of legal associates

• Proficient computer skills in Microsoft Office suite

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.