המקום בו המומחים והחברות הטובות ביותר נפגשים
Capital One Director Operations Servicing Strategy Supplier United States, Virginia, Richmond 666609404
Director, Operations Servicing Strategy, Supplier Partner Strategy and Transformation, you will lead a team focused on identifying areas of operational improvement and delivering solutions against them. This role bridges strategy with execution, ensuring interdisciplinary alignment and extracting actionable intelligence from data to enhance operational quality and performance.
On any given day you will be:
Identifying and driving transformation improvements across our Customer Channels footprint
Leading the development of strategic roadmaps to harness platform capabilities for a global operational workforce
Demonstrating leadership by leading a team of associates across multiple job families including process, risk, and operations servicing strategy
Working with analyst and product teams to leverage data and technology to improve the tools and technology our agents use to service customers
Strengthening the analytical and critical thinking skills of a team to unlock the solutions that will transform the Customer Channels line of business
What skills you need to bring to the table:
Leadership-Influencing, challenging, and enabling associates and leaders to significantly evolve and lead through change. Drive complex projects and programs by providing strategic direction and project management
Tech Fluency-The role does not require technical skills (e.g. coding) but you need to understand how to harness evolving technology to drive business outcomes. Further, you will be diving into problems with Business Analysts, Operations, and Tech teams and the ability to speak their language is critical to collaboration and consensus building
Curiosity-You have a curiosity to challenge the way things work and are capable of thinking outside of the box to develop and advocate for transformative solutions
Results Focus-You have a bias towards action, try things and sometimes fail. You work in scaled agile frameworks and believe in iterative delivery with a focus on results
Communication-You can communicate and partner with your team and key stakeholders across all levels of the company to manage, inform, and influence outcomes. They know your priorities and why you are doing what you are doing
Analytical-Ability to access and leverage data to build compelling stories of where the leverage is and what investments will deliver the best outcome for our customers and stakeholders
Customer-Centric-You lead with human centered design as the basis for decision making and influencing outcomes
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
At least 5 years of experience delivering transformational initiatives
At least 5 years of experience in People Management
At least 5 years of experience directing process transformations or projects
At least 5 years of experience in Strategic planning
Preferred Qualifications:
Bachelor's Degree
PMP, Lean, Agile or Six Sigma certification
6+ years of experience directing process transformations or projects
6+ years of experience in People Management
3+ years of experience supporting third party operations
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
משרות נוספות שיכולות לעניין אותך
