Rapid7 Customer Success Operations Program Manager 

United States, Massachusetts, Boston 

38689656

In this role, you will own:

• Program Development:

  • Create new programs and processes based on identified gaps and opportunities to deliver more efficiency and improved customer experiences and outcomes

  • Lead and manage high-impact, strategic projects that impact all teams globally, scale customer success practices, and drive better outcomes

  • Define scope, objectives, timelines, and measures of success (KPIs)

• Program Leadership and Change Management:

  • Work with cross-functional leaders and stakeholders to ensure alignment and gain support

  • Lead change management and necessary training for rollout of new programs and processes, including collaboration with key cross-functional stakeholders and senior leadership

  • Communicate program status, risks, and milestones

• Program Measurement

  • Provide regular program reports to executive leadership and other stakeholders, including KPIs, program health, and productivity measures

The skills you’ll bring include:

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field. Master’s degree preferred.

• 5+ years of experience in program management or project management, with at least 2 years in a leadership role.

• PMP (Project Management Professional) certification or PgMP (Program Management Professional) certification preferred.

• Strong leadership and team management skills.

• Excellent communication, negotiation, and interpersonal skills.

• Proficiency in project management tools (e.g., Jira, Asana, Gainsight).

• Strong problem-solving skills and the ability to think strategically.

• Ability to manage multiple projects and priorities simultaneously.

• Experience working with cross-functional teams and diverse stakeholders.

• Knowledge of program management methodologies (e.g., Agile, Waterfall, Hybrid).

• Strong budget management and financial oversight skills.