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Gong Customer Success Operations Manager United States, Utah, Salt Lake City 355452409
04.03.2025
RESPONSIBILITIES
- Support the Customer Success team in hitting their retention and growth targets
- Drive and optimize key processes in Customer Success - territory design, quota setting, opportunity management, compensation, headcount management
- Develop and enforce operating rhythms across Customer Success for renewal forecasting, account strategy, risk mitigation, and territory management
- Influence, support, and drive strategic initiatives across the Customer Success team
- Deeply contribute to the GTM planning cycle as a representative of Customer Success, working as the strategic thought partner to the revenue leadership teams and collaborate with Finance, HR, and GTM Strategy & Ops teams to set an ambitious growth vision
- Develop recommendations on key strategic initiatives from initial hypotheses generation, analysis, and executive ready output
- 4+ years of relevant experience in revenue operations, sales operations, and/or strategy consulting roles
- Demonstrated ability to coach and grow more junior resources whether through formal management or project leadership
- Systems and process mindset, with experience operationally managing a revenue function
- Comfortable working closely and building relationships with GTM executives
- Experience analyzing marketing, sales, or customer data
- Comfortable with data and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy
- Motivated to work collaboratively in a fast-paced, ever-changing environment
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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