Philips Field Service Technician 

Kenya, Nairobi County, Nairobi 

385586422

Field Service Technician

You are responsible for

• Identify stakeholders in other departments, outside radiology, to establish a cooperative interaction.

• Interactions with different hospital departments to understand workflows and help in order to fit the customer needs.

• Deliver remote and on-site support of the customer, on-site coverage & technical assistance

• Provide vital link in the escalation process to Remote Support Centre (RSC), maintaining problem ownership

• Update technically documentation concerning sites

• Set the highest standards for customer communication and documentation/ paperwork/ reports

• Actively adhere to company Working Practices and Health & Safety guidelines

To succeed in this role, you should have the following skills and experience

• Experience with PACS and/or RIS Health products desirable

• Technical background, University degree will be valued

• Basic experience with Oracle or SQL databases, Unix & Windows

• Experience of working remotely supporting Software

• Language skills: Native Spanish, Advanced English

• Team player, excellent communication and interpersonal skills

In return, we offer you

Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.