What you need to know about the role-
Your day to day
In your day to day role you will:
What do you need to bring-
- Overall 5-8 years proven track record in incident management and problem-solving.
- 3-4 years experience in database technologies and distributed systems.
- A sound knowledge on ITSM/ITIL framework and proven expertise inChange/incident/Problemmanagement techniques
- It would be preferred if you have a good technical understanding of databases Since you would be closely working with the TPDS Database operations team.
- Having knowledge inautomation/dashboardswould be an added advantage and would tremendously help with management reporting.
- Strong analytical skills for complex root cause analysis
- Good communication skills, particularly during high-pressure situations with ability to articulate complex technical issues clearly to various stakeholders
- Good experience with monitoring tools and observability platforms
- Ability to influence and drive change across multiple teams
- Experience with dashboard/reporting and simple automation
Our Benefits:
Any general requests for consideration of your skills, please