Uber Community Support Representative 

United States, West Virginia 

381069733

What You'll Do:

• Deliver high-quality service across multiple support platforms (email, chat, phone).
• Be a passionate advocate for riders and drivers while answering any questions that come your way.
• Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences.
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
• Triage issues and escalate them when necessary.

What You'll Need:

• Excellent English both spoken and written.
• High proficiency using computers (typing, quickly navigating between various tools)
• Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed users’ expectations.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
• Work time will be shift based totalling 40 hours per week.
• Weekend and weekly evening shifts are required.
• You’re an Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber.
• Bachelor's degree or college experience preferred.
• Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .