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Your ImpactDefine and implement a forward-looking product strategy and roadmap for Salesforce Field Service’s suite of Scheduling, Optimization and Dispatch Management capabilities
Lead and inspire a team of Product Managers to define and deliver critical product investments across multiple releases, including crafting requirements with prioritized features and success metrics tied to customer value and business growth
Drive close partnership with UX and Engineering to define, scope, prioritize, and deliver standout features that meet market needs.
Ensure the team stays abreast of broader Field Service industry trends and moves by key competitors
Champion customer perspectives, driving continuous customer engagement across the team and embedding their voice into the product development process to deliver high-impact solutions.
Engage with key internal and external partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities.
Collaborate with marketing on product positioning, messaging, and go-to-market strategies to ensure market impact.
Serve as a Salesforce ambassador externally, showcasing domain and product expertise across customer interactions, industry and corporate events.
Competencies
Leadership: Demonstrated success in setting an exciting and compelling product vision and in leading – directly and/or by influence – cross-functional multidisciplinary teams to realize that vision
Team Development: Experience in building and scaling a successful, highly engaged Product Management team
Product Expert: Comprehensive understanding of the end-to-end product development lifecycle, including the ability to translate product requirements into actionable roadmaps and manage backlogs
Entrepreneurial Mentality: Brings an analytical, data-driven and proactive approach to decision-making and problem-solving that enables scaling products to achieve significant revenue growth.
Customer Champion: Consistent track record of building deep customer relationships and understand their needs, with a history of delivering data-driven products.
Outstanding Communicator: Communication and presentation skills, including experience presenting to executive leadership, participating in the sales cycles and handling sensitive customer issues.
Technical Depth: Able to hold your own in debates with technical architects and engineers, with deep familiarity with modern software development practices used to build and deploy web and mobile applications.
AI Evangelist: Passion for and – ideally – experience with harnessing AI/ ML approaches to crafting groundbreaking solutions
Desired Skills and Experience:
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
10+ years minimum of Product Management or similar experience
+3 years managing Product Managers
Experience in Field Service and Customer Service domains a plus
Check out our which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Open to Flex (1-3 days/week in the office), or Office-Based (4-5 days/week in the office).
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Posting Statement
does not accept unsolicited headhunter and agency resumes.
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