PayPal Manager Data Science 

United States, California, San Jose 

380014685

What you need to know about the role -

Your way to impact

• We are seeking an exceptional, execution focused Manager, Business Intelligence 2 for the Servicing Experience Analytics team with a passion for data analytics, data visualization and statistics to drive strategy and innovation.

• You are a player-coach and are not afraid of rolling up your sleeves and jumping into details.

• You are curious and inquisitive: love digging into data and uncovering insights.

• You are hyper-analytical and intellectually honest, truly believing in data-driven decisions and communicating your ideas through storytelling.

• You are a highly motivated, result-oriented self-starter, enjoy working in a fast-paced environment, and can deliver successful results with minimal guidance

Your day-to-day

• Become a domain experiment on servicing and customer experience and conduct rigorous data analysis to drive meaningful financial benefit for PayPal. Deep dive analysis including Causal Inference analysis, Pre-Post analysis, Sensitivity analysis, financial projections and other ad-hoc analysis on PayPal product and customer experience data to identify and address customer pain points.

• Synthesize large volumes of data and develop data models to enable development of key business metrics. Clean, manipulate, and merge data from diverse datasets to enable creating compelling data stories.

• Collaborate with cross-functional analytics teams for rigorous exploratory data analyses to guide customer experience strategy, analyze business performance and health, triage issues and create executive-friendly info-insight packets.

• Partner closely with product leaders to understand new product offerings being built and recommend the right metrics to measure the performance of those features.

• Define and cultivate best practices in analytics instrumentation and experimentation. Evaluate, recommend key KPIs and track experiments for impact on servicing experience.

• Design and develop high-quality dashboards and analytical tools for delivering insights.

• Support multiple projects at the same time in a fast-paced, results-oriented environment.

• Work closely with regional sales managers, customer success managers, and integration leads to manage merchant success.

What do you need to bring

• 8+ years of experience analyzing large, multi-dimensional data sets and synthesizing insights into actionable solutions.

• 8+ years of recent SQL development (like Teradata, Big Query) and scripting languages (like Python, R) with a deep understanding of structured and unstructured databases. Comfortable working with large, complex, and potentially messy datasets.

• 8+ years of progressively responsible experience in the field of business intelligence or data analysis.

• Strong experience using Jupyter Notebooks and scripting to perform data analytics.

• Master’s degree or foreign equivalent in in Computer Science, Information Technology, Mathematics, Software Engineering, or closely related quantitative discipline or equivalent work experience.

• Proven understanding of commercial product data and how to leverage it to support business critical decisions and process optimization.

• Working knowledge in relevant reporting technologies: Tableau, Looker.

• Understanding of statistics (e.g. regression, correlation, hypothesis testing, statistical inference).

• Understanding of designing and evaluating complex experiments (A/B Testing) and related concepts will be highly valued.

• Prior work experience in a product analytics space would be highly valued.

• Excellent collaboration and partnership skills for working across organizations, cultures, and comfortable working across geographies.

• Ability to drive collaboration within a matrixed environment and thrive in an unstructured environment.

• Strong communication skills, presentation skills and results oriented and appreciation of diversity in teamwork.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The U.S. national annual pay range for this role is

$96900 to $234300

Our Benefits:

Any general requests for consideration of your skills, please