Amazon Network Support Engineer eero 

United States, California, San Francisco 

379810326

Key job responsibilities
- Identify, document, and track software defects through the bug life cycle.- Able to troubleshoot and resolve difficult technical problems which may span across focus areas. Operates as a technical leader and sets the standard for other support engineers. Gives technical directions to others.- Analyze test results and provide detailed reports to stakeholders.- Verify that software/product changes and new releases meet defined quality standards and requirements.- Ensure proper software testing tools, environments, and infrastructure are in place.- Participate in product reviews, design reviews, and other development activities to provide a Beta perspective.- Stay up-to-date with testing best practices, emerging technologies, and industry trends.
- Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow.A day in the lifeSan Francisco, CA, USA

- 3+ years of technical support, or 3+ years of software development experience
- Experience troubleshooting and debugging technical systems
- Experience driving collaborative projects from conception to delivery
- Strong business acumen with a track record of success.
- Excellent communication skills and ability to convey insights from complex analyses to internal and external entities.
- Ability to think strategically and tactically with attention to detail.
- Capable of working closely with data and using analytics to problem-solve.
- Ability to travel both domestically and internationally (<25%).
- Bachelor’s degree or equivalent experience.

- 4+ years of technical support, or 4+ years of software development experience
- Experience with Salesforce or JIRA
- Enterprise network certification such as CCNA, Certified Wireless Network Administrator (CWNA), or Certified Wireless Design Professional (CWDP).
- Previous experience supporting Beta test environments.
- Strong ability to prioritize and experience with meeting multiple deadlines.
- Experience with process improvement and automation (e.g., ITIL, LEAN Six Sigma, Process Management).Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.