Bachelor's degree or equivalent practical experience.
5 years of experience in stakeholder-facing roles, interacting with senior partners
5 years of experience in program or project management.
2 years of experience in a quantitative or metrics measured role or business.
Preferred qualifications:
4 years of experience in a metrics-driven operations organization.
Experience partnering with external suppliers/agent based programs to deliver improvements in operational metrics and meet or exceed compliance standards.
Experience operating in a regulatory environment, designing and managing programs to meet prescribed regulatory standards.
Experience in navigating a regulatory environment, preferably within a product-oriented role.
Demonstrated ability to balance quality and cost imperatives across a large, agent based program and to deliver against rigorous performance-based metrics.
Excellent communication skills, both written and verbal.