MSD Senior Voice / Unified Communications Engineer 

Czechia, Central Bohemia 

37844518

Job Description

What you should do

• Provide T3/T4 Deliver & Support technical expertise for Voice products from Voice Product portfolio and act as technical escalation point

• Interface (full accountability and leadership) between technical engineers, management and clients for projects / programs / incidents requiring executive attention including regular reports​

• Advocate ITIL practices, service delivery methodologies and DevOps practices and coach others​

• Prepare products and process strategies, technical designs and lead their execution into PROD including financial prudence and regular interactions with vendor​

• Technical leader for global programs coming as feedback within the product or as a request from other Product components

• Co-create highly functional environment through workshops, experimentation. Actively look for improvements/feedback in Product Dev/Delivery or Support area and lead implementation​

How we see the ideal candidate

• 4+ years' experience supporting large corporate/enterprise for Unified Communications infrastructure, CUCM, Unity, Cubes, Auto-Attendants, Console Apps, Unified Communications Infrastructure

• Experience with migrations/consolidation of unified communication infrastructure

• Knowledge of Audiocodes SBC technology and direct routing is a plus

• Knowledge of Contact Centers on-prem and Cloud solutions is a plus

• Knowledge of Microsoft Teams Phone System is a plus

• Experience in engineering, deploying, and maintaining complex system configurations based on Microsoft and Cisco infrastructures

• Related Cisco and Microsoft Certifications are beneficial

• Ability to adapt current work processes, technical procedures to meet emerging needs and the ability to evaluate new ideas and proposed methods for practicality and ease of implementation

• Ability to coordinate work tasks with others for timely completion and to avoid potential setbacks

• Ability to articulate complex and technical ideas accurately and clearly

What we offer

• Exciting work in a great team, global projects, international environment

• Opportunity to learn and grow professionally within the company globally

• Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases)

• Pension and health insurance contributions

• Internal reward system plus referral programme

• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution

• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card

• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes

• Up-to-date laptop and iPhone

• Parking in the garage, showers, refreshments, massage chairs, library, music corner

• Competitive salary, incentive pay, and many more

Current Contingent Workers apply

Not Applicable

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

07/01/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.