Responsibilities:
On the instructions of the direct manager and the appointment of the service center coordinator, the Field Service Engineer is obliged with the following responsibilities:
1. Installation, diagnostics, inspection, analysis of technical condition data, repair, preventive maintenance of equipment.
2. Remote diagnostics and technical support of equipment using specialized software via the Internet.
3. Consulting equipment users on equipment maintenance, instructing users on safe equipment operation in accordance with the manufacturer's documentation.
Qualifications/Requirements:
- Higher education in engineering
- Minimum 2 years professional experience in medical equipment maintenance and/or maintenance of other equipment.
- Knowledge of electrical engineering, electronics, radio engineering, mechanics;
- Knowledge of nuclear physics;
- Knowledge of maintenance, repair, operations methodology and technology;
- English language proficiency at the sufficient level for reading technical documentation, reporting and communication within the Company, regular full-time and distance learning;
- Knowledge of computer technology, including software setup methods, computer networks;
- Effective communication skills with the users of the equipment by phone and while performing repair work on the customer sites, including briefings, instructions, counseling, complaints and claims prevention and conflict resolution;
- The ability logically coherent, informative formulate and express the thoughts in the reports on the completed work, the escalation technical problems, the results technical diagnostics, internal communications;
- Skills to fill in the customer documents on the results of the completed work (acts of acceptance, installation certificates, reports and other documents) according to the Company standards and approved by customers.
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