JPMorgan Client Operations Associate 

India, Maharashtra, Mumbai 

37550308

Job Responsibilities

• Connect/Engage with stakeholders to drive change, handle timely escalations leading to a better customer experience
• Be Agile and Flexible in multi-tasking as per the business need
• Ensure that the team produces high quality performance and accuracy to best meet our client's needs and expectations
• Ensure adherence to all service level commitments, process controls and escalation policies
• Work closely with team members to maximize efficiency & productivity
• Proactively focus on issues and adjust rapidly to changes in the team, the market or Wealth management to deliver sound recommendations for process improvement
• Manage the team effectively to ensure that all deliverables are completed in a timely manner

Required qualifications, capabilities and skills

• Bachelor’s Degree in Business Administration or Finance or equivalent work experience of min 10 years
• Ability to build strong partnerships with key stakeholders, management and colleagues
• Strong organizational, prioritization, interpersonal and problem solving skills
• Assume ownership and responsibility to accomplish team goals
• Have strong intellectual capacity for process improvements
• Detail-oriented, results-focused & control oriented mindset
• Identify critical requirements & potential gaps by understanding complex and interdependent processes and suggest/implement solutions.
• Experience in creating detailed MIS reports and giving presentations