JPMorgan Process Improvement Associate 

United States, Ohio, Columbus 

375116256

Job responsibilities:

• Conducting deep-dive, current state assessments of business processes
• Investigating and determining root cause through qualitative means (interviews, voice of employee, customer feedback) and quantitative skills (data analysis, operational KPIs)
• Applying a range of analytical tools in order to motivate data-driven process management
• Supporting the design of business processes and building system requirements which enable frictionless flow of work
• Working across functional groups to motivate improvements in the end-to-end process
• Interacting with key stakeholders such as Finance, Risk & Controls, Workforce Planning, etc.
• Supporting teams of internal Analysts to ensure quality and timeliness of deliverable as well as benchmarking and staying current on industry and competitor trends

Required Qualifications, Skills and Capabilities:

• Bachelor’s degree and 2 plus years of relevant experience
• Demonstrated experience in program deployment, project management, process improvement
• Proven flexibility in working with all levels of an organization from Executives to Front-Line
• Motivated self-learner comfortable with task ambiguity and thought leadership
• Work with data sets in order to provide insight and direction
• Adept in MS Office, specifically Excel
• Honed organizational skills in order to manage competing priorities and deadlines

Preferred Qualifications, Skills and Capabilities:

• Financial services and/or fraud experience
• Familiarity or expertise in Tableau, Alteryx

Schedule: Hybrid Monday thru Friday 8:00am to 5:00pm

This role does not offer visa sponsorship.

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.