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Google Industry Solution Consultant Contact Center AI Solutions Delta United States, Texas, Austin 37026345
01.04.2024
Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Chicago, IL, USA; Reston, VA, USA.Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
- 3 years of experience developing solution architectures for Contact Centers and customer facing digital experiences like web and mobile applications and emerging human/computer interfaces.
- 3 years of experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
- 1 year of experience in technical troubleshooting and writing code in one or more programming languages.
Preferred qualifications:
- Experience designing and configuring Ujet/CCAI-P.
- Understanding of call center ecosystem, virtual agents and agent handoff, contact center desktop ecosystem, and related emerging customer experiences.
- Understanding of Cognitive AI, Natural Language Understanding (NLU), speech to text/TTS, machine learning.
- Understanding of call center and digital ecosystem KPIs and analytics solutions to monitor and track those KPIs.
- Familiarity with Google technologies like Apigee, DialogFlow, Google Compute solutions, Looker, BigQuery, Dataflow, and Pub/Sub.
- Excellent organizational, analytical, and influencing skills.
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