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Google Industry Solutions Consultant Contact Center AI Google Cloud United States, Texas, Austin 210865795
08.04.2024
Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Chicago, IL, USA; Addison, TX, USA; Reston, VA, USA.Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 5 years of experience in technical project management, stakeholder management, professional services, solution engineering or technical consulting, and 1 year of experience in technical leadership.
- 4 years of experience developing solution architectures for Contact Centers and customer-facing digital experiences like web and mobile applications and emerging human/computer interfaces.
- 1 year of experience in technical troubleshooting and writing code in one or more programming languages.
Preferred qualifications:
- Experience designing and configuring Contact Center solutions (e.g., UJET, CCAI Platform).
- Understanding of call center and digital ecosystem KPIs and analytics solutions to monitor and track those KPIs.
- Understanding of cognitive AI, natural language understanding (NLU), speech to text/TTS, machine learning.
- Understanding of call center ecosystem, virtual agents and agent handoff, contact center desktop ecosystem, and related emerging customer experiences.
- Familiarity with Google technologies like Apigee, DialogFlow, Google Compute solutions, Looker, BigQuery, Dataflow, and Pub/Sub.
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