Bank Of America Leasing Sales Support Manager 

United States, Georgia 

368170346

Essential Functions:

Provide user application support and business analysis for internal applications including DealFlo transaction management application, ExpressView® client online portal, Contact Relationship Management tool, and other applications in support of the Sales Performance team, which may include:

• Individual contributor and group leader
• Acts as Product manager in Agile dev process – sets project and team priorities.
• Data mining, quality control, and ad-hoc reporting using Toad, Tableau, Alteryx or other business intelligence tools
• Application subject matter expertise, product owner and project development activity
• Prioritize project initiatives in conjunction with development team and user community
• Analyze, interpret, and translate business requirements into functional application requirements
• Jira ticket management within Agile project methodology.
• User issue triage, resolution, and escalation for broader DealFlo deal transaction management system, SugarCRM, ARM user access request management, and other peripheral applications
• Participate in application development and project activities
• Perform system testing (SIT & UAT)- compose, maintain, and execute test scripts
• Compose process documents and maintain user manuals
• Provide user validation support for periodic weekend code releases

Required Skills: "Must" have these skills to be minimally qualified

- 5+ Years related experience preferred.

- Bachelor's degree or equivalent work experience

Desired Skills:

• Critical thinking, analytical and problem-solving abilities
• Broad knowledge of end-to-end leasing or lending process
• Strong data management with MS Office tools and advanced Excel
• Business intelligence/query building
• Accounting system knowledge a plus
• Project management experience a plus
• Presentation & training
• Technical spec writing
• Ability to prioritize and execute in a fluid environment
• Must be able to interact with all user levels and clients
• Strong attention to detail
• Highly organized
• Professional demeanor/positive disposition
• Travel-less than 5%

• Preferred location: Duluth GA, Atlanta GA, Charlotte NC, Chicago IL, New York

Skills:

• Account Management
• Analytical Thinking
• Client Management
• Customer and Client Focus
• Relationship Building
• Collaboration
• Oral Communications
• Presentation Skills
• Problem Solving
• Research
• Adaptability
• Attention to Detail
• Networking
• Prioritization
• Written Communications

1st shift (United States of America)