JPMorgan Stakeholder Management - Program Manager 

United States, Texas, Plano 

367397591

Job Responsibilities:

• Maintain client management program relationship at a sub-LOB level to ensure service level expectations are maintained.
• Manage, monitor and track line of business compliance to Third Party Program standards and policies.
• Provide central oversight and contact for all line of business engagement requests to support timely completion and compliance with Third Party policy and standards.
• Daily monitoring of Third Party workflow progress for timely processing and completion of assigned tasks by the delivery manager, portfolio manager and other key stakeholders.
• Maintain and publish line of business “book of work” and related deliverables to foster a proactive environment with the line of business management team.
• Provide line of business management support to further mature third party processes to achieve operational and control efficiencies.
• Assist in training Delivery Manager and Senior Managers on GSS Processes, Tools and Service Offerings
• Supporting the CTPO region lead & SOS region lead on governance, audit, compliance requirements and requests.
• Build strong stakeholder engagement model to promote the TPO program across the region
• Ensure that items from CTPO globally i.e. from the TPO forum and other committees are appropriately cascaded to the Delivery Manager and Senior Management community as needed.
• Ensure TPMO duties are delivered in in a manner consistent with business objectives, TPO policy and regulatory guidance.

Required qualifications, capabilities, and skills:

• Proven leader and influencer and able to effect firm-wide change
• 5+ years relevant work experience in Finance, Sourcing, TPO, Risk, Oversight & Control, Vendor Management, or related roles
• Outstanding listening and negotiation skills as well as being a strong written and verbal communicator at all levels.
• Excellent business judgment, particularly the ability to proactively identify and address issues early, performing root cause analysis to develop long term solutions
• Strong business analysis skills to enable efficient, accurate and objective decision making
• Ability to partner closely with related functions (Sourcing, Legal& Compliance, Audit, etc.) to ensure a coordinated and effective program
• Excellent analytical skills
• Knowledge of risk management and control principles
• Outstanding organizational, research skills and ability to multitask

Preferred qualifications, capabilities, and skills:

• High level knowledge of TPO standards preferred
• Strong knowledge and experience with the corporate Sourcing and standard TPO systems is preferred.