Uber Safety Investigation Team Lead 

United States, West Virginia 

366936943

About the Role

This will be a managerial role with a heavy focus on safety, people management, data analytics, and continuous process improvement. Those interested should be excited to demonstrate these skills and be eager to lead.

Your Impact In Role

• You'll be tasked to manage safety, media and legal escalations, in an innovative way at a company that's growing at an amazing speed and changing constantly
• Lead, motivate, and develop high performing teams within a time-sensitive and demanding environment to deliver on operational KPIs. You will be managing a team size in the range of 10 to 20 Specialists
• Transform our current support systems into something that drives immense value for the company
• Dive deep into the numbers and make data-driven process improvements.
• Be a passionate advocate for all users and answer any questions that come your way in a high stress, fast moving environment.
• Work with our engineering and process teams to improve internal tools and user experience
• Listen attentively to the voice of Uber's community and provide feedback to the rest of the company.
• Pilot and own and prioritize new initiatives and support-driven projects to continuously improve the level of support we provide
• Establish a culture of "safety first" and "doing the right thing" even when not popular, by setting the right tone from the top
• Flexible to working in shifts

The Experience You'll Bring

• Minimum of 3 years of customer support operations experience
• Prior professional experience with optimization, processes, systematic organization, program/project management
• Demonstrated Data/Analytics experience; Excel proficiency
• Exceptional writing and verbal communication skills
• Experience working in high-volume or super dynamic work environment

Preferred Qualifications

• People management experience of at least 4 years
• People management experience with demonstrated ability to effectively manage, set team goals, develop people to their highest levels of performance, and guide your teams through challenging managerial situations
• Previous managerial or project lead experience

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .