Citi Group Data Centre Media Operator On-site 

United Kingdom, England, London 

36611756

Responsibilities:

• Perform media management activities within the UK Data Centre environment, adhering to all relevant Citi policies.
• Responsible for the secure storage of all media/hard disk drives.

• Maintain a full inventory of media/hard disk drives via the online Vertices database.
• Perform regular reconciliations of physical media/hard disk drives.
• Perform secure destruction of media/hard disk drives as per Global policy.
• Manage the secure transfer of media between CITI locations.
• Ensure all tape mount requests are performed within agreed timeframes.
• Complete regular Risk & Control checks to ensure management oversight of key risks.
• Maintain Records Management inventory.
• Monitor ticket queues for Data Centre access & ETM transfer requests.
• Track media related incident/problem tickets to a satisfactory conclusion (online tools used for incident/problem management: ResolveIT and ServiceNow).
• Raise/approve ServiceNow CHG requests.
• Provide audit deliverables upon request (both internal and external).
• Collect and process hard disk drives from failed/decommissioned servers.
• Utilize approved erasure software to wipe hard disk drives.
• Review and suggest solutions for problems or gaps in procedures and documentation for EMEA Media Management team.

Qualifications:

• Must demonstrate a pro-active approach to the role, and be able to work independently, but also collaborate with other team members where required.
• Ensure work is done correctly and that there is an audit trail for all tasks undertaken.
• Suggesting solutions to potential problems and acting to minimize the impact they may have on the project or unit.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we’ll provide you

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources
  

Time Type:

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