Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

Wiz Technician On-Site London 
United Kingdom, Scotland 
124104201

27.06.2024

This will be a full time in-office position based in London once an office space is identified.

WHAT YOU’LL DO

  • Provide tier 1 support for all end users both remotely and in person
  • Provide in-office executives with a white glove IT experience
  • Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
  • Participate in asset management activities related to both hardware and software
  • Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
  • Draft and update detailed internal and end user facing documentation related to supported technologies and processes
  • Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
  • Stay current on technologies used by the company and all internal changes, and train employees on best practices

WHAT YOU’LL BRING

  • 2+ years of experience supporting end users both in-person and remotely
  • Past experience providing white glove support for C-Suite and Executives
  • Significant experience providing software support to Windows and macOS users
  • Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
  • Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
  • Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure

PREFERRED QUALIFICATIONS:

  • Professional experience with cloud service providers such as AWS, GCP, and Azure
  • Demonstrable, strong interest in security and cloud technologies
  • Fluency in operating within highly regulated environments