Capital One Senior Manager XD Tools Operations Lead 

United States, Virginia, Arlington 

365744192

Center 3 (19075), United States of America, McLean, Virginia Senior Manager, XD Tools Operations Lead

As the Tools Operations Lead for Capital One’s Experience Design organization, you will apply your technical, process management, risk management and analytical skills to manage all operational capabilities for our growing suite of tools. You will be responsible for working across the enterprise and managing and vendor relationships on behalf of the Experience Design organization to ensure that our tools are innovatively solving research and design capability needs, are onboarded in full compliance with Capital One’s cyber and risk requirements, are rolled out effectively to our user population to maximize adoption and are supported throughout their lifecycle.

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

• Understanding, documenting and analyzing current state capabilities regarding Tools. Leverage industry benchmarking to determine best practices and lessons learned.

• Partnering with research and design leads to identify and prioritize capability requirements

• Coordinate the assessment and onboarding of any new tools and work with existing vendors and technology partners on tool enhancement initiatives

• Building and maintaining strong working relationships by collaborating with technology, product, and business teams to uncover customer and business needs

• Write and revise documents such as policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and job aides. Write, contribute to, edit, and deliver presentations that aid in the design, development, refinement, and usage of Tools.

• Collaborate effectively across multiple organizations such as Cyber InfoSec, Tech, Tech Architecture, Enterprise Supply Management, Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices

• Ensuring the organization is appropriately informed of tools updates and risk management events

• Oversees tool usage standards, in alignment with risk and cyber requirements

• Driving momentum by keeping the overall work portfolio and team on track

• Manage the intake process for tools questions and requests for the tool end users and our partners

• Encouraging innovation and helping support and enable effective and efficient research and design teams

• Advocating for prioritization of product enhancements grounded in research and analysis

• Building and maintaining strong working relationships by collaborating with technology, product, and business teams to uncover customer and business needs

• Driving momentum by keeping the overall work portfolio and team on track

• Working with partners and teams across various geographies and facilitating workflow of co-located groups

• Connecting with design community peers by learning, sharing, and teaching, as well as participating in the internal Community of Practice

• Building and leading successful teams by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, alignment, analysis, process improvement, and change management

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

• Identify and evaluate new research and design tools and capabilities

• Guiding changes to scope, design, and delivery schedules to meet business needs with available resources

• Designing a tools management strategy and streamlined processes to support all users of the approved tools

• Developing a tools communications and education strategy

• Maintaining and providing oversight to a well-managed tools operations team by:

  • Overseeing and managing team structure (e.g., onboarding employees, managing contractors and vendors)

  • Planning and managing budgets, forecasting, and scoping new engagements

  • Identifying and managing risks and mitigation plans, as well as compliance and controls required for tools onboarding and management

  • Reporting on the portfolio of work to stakeholders. This may include reporting on workflow, scope, resourcing, forecasting, and value of delivery

  • Overseeing overall portfolio health and team satisfaction

Basic Qualifications:

• Bachelor’s Degree or equivalent experience, including Military

• At least 5 Years of Program or Project Management experience

• At least 3 Years of People Management experience

Preferred Qualifications:

• Advanced Degree in Technology or Cybersecurity related field

• At least 8 years of Technical Program or Project Management experience

• At least 5 years of Communications and Change Management experience

• At least 5 years of People Management experience

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills

• Experience developing a Tools Strategy and delivering process improvements through automation

• Experience with stakeholder management, specifically partnering with Technology, Cyber, Risk, and business partners

• Experience managing multiple programs of work

• Risk Management experience in financial services

• Experience with agile principles, project management methodologies and tools

• Familiarity with research and design tools

• Familiarity working with design or creative teams

New York City (Hybrid On-Site): $172,900 - $197,300 for Sr Manager, Project ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.