Uber Client Success Specialist - DMV 

United States, West Virginia 

364638954

About the Role

As an Account Manager, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners.

- - - - What the Candidate Will Do ----

1. Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention.
2. Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance reviews, and data-driven recommendations.
3. Consult and upsell additional Uber Eats products and services to optimize merchant performance.
4. Build meaningful, long-term relationships to position Uber Eats as the go-to delivery platform.
5. Maintain consistent communication via email, phone, and in-person meetings where applicable.
6. Champion restaurant feedback to help shape internal strategy and drive insights.
7. Act as an ambassador for Uber Eats, ensuring partners understand and leverage our platform's full potential.

- - - - Basic Qualifications ----

1. 2+ years of experience in sales, account management, operations, or a related field.
2. Strong analytical skills, with the ability to interpret large data sets and drive actionable results using Excel/Google Suite and Salesforce.
3. Excellent communication & negotiation skills – the ability to clearly articulate value propositions and overcome objections.
4. Highly organized and detail-oriented, with a strong work ethic.
5. Willingness to roll up your sleeves and dive deep into partner relationships and business challenges.
6. Proficiency in Salesforce or similar CRM tools.

- - - - Preferred Qualifications ----

1. Strong critical thinking ability
2. Experience creating processes and solving problems in scale

For Washington, DC-based roles: The base hourly rate range for this role is USD$35.58 per hour - USD$37.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .