Uber Client Success Specialist UberEats 

United States, West Virginia 

151190157

What You'll Do

• Build processes and standardize best-practices within merchant success and your territory
• Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
• Track merchant KPI and OKR to understand their success, issues, or opportunities
• KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
• Excel in hands-on vendor management and training of new merchant features or products
• Act as an ambassador of Uber Eats' mission, brand, and product
• Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings

Basic Qualifications

• A minimum of 1+ years of professional work experience
• Ability to fluently communicate English with clients

Preferred Qualifications

• Experience in a B2B organization in an outbound account management role
• Proficiency in French and/or Chinese is desirable
• Outstanding work ethic and attention to detail
• Experience driving deeper adoption within your book of business including, prospecting new contacts, working with end users and account discovery to identify new opportunities or locations
• Excellent communication
• Strong critical thinking ability
• Ability to clearly frame a value proposition and ask the right questions to be able to overcome to gain commitment from your clients
• Proficiency in Salesforce and Excel

For Canada-based roles: The base hourly rate range for this role is CAD$31.01 per hour - CAD$32.70 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .